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FAQs

Sales, Service and Warranty

FAQs

Where can I buy Richmond transmissions?

Richmond Transmissions can be purchased through any authorized Richmond distributor. Richmond does not sell direct to the public, but will gladly help assist you directly to determine what model will best fit your needs, provide you part numbers, and help locate an authorized Richmond distributor near you.

CLICK HERE for our contact information page
CLICK HERE for our online Quick Contact form

Who do I contact for installation and operation issues and questions?

Richmond is the first contact for technical, service and warranties. We can resolve most issues by phone or e-mail, and will work directly with the end user in most cases.

CLICK HERE for our contact information page
CLICK HERE for our online Quick Contact form

What type of oil do I use and what is the required break-in procedure?

THIS UNIT IS BEING SHIPPED WITHOUT OIL

Please add transmission fluid prior to operating your transmission. The oil capacity of your new Richmond Gear Super T10 transmission is 2.4 U.S. pints. We recommend SAE 80W/90 oil multi purpose GL4 mineral oil / gear oil, like Brad Penn’s classic oil or a similar, high-quality, lubricant. SYNTHETIC OIL IS NOT RECOMMENDED!

We HIGHLY RECOMMEND that this fluid be changed after an initial break in period (See break in procedure below) of 1000 miles. We also recommend that the transmission fluid in your unit be changed every 12 months or 12,000 miles, or sooner, depending on climate and storage conditions.

PROPER TRANSMISSION BREAK IN PROCEDURE
As a precaution, and to insure proper break in of your Richmond Gear Super T10 transmission, we recommend driving your vehicle under normal driving conditions with no power shifting or excessive throttle for the first 1000 miles, to insure a gradual and proper wear in of the mating gear teeth and bearings. This will coincide with your first transmission fluid change at the 1000 mile interval as specified above. After this break in period, you will be able to use this transmission within the torque limits of the transmission as specified in your Richmond Gear Super T10 owner’s manual.

TO INSURE PROPER SEALING
It is recommended that the following items be sealed with thread sealant or Teflon tape prior to installation:

1. Oil filler plug

2. Shifter mounting holes

What warranty does Richmond offer on transmissions?

Richmond stands behind its complete line of transmissions for one year after the date your transmission was shipped. Details are listed at bottom of this page.

What service does Richmond offer for an expired warranty?

Even after your warranty expires, Richmond is there for you offering full repair services. Details are listed at bottom of this page.

Limited Warranty Information

Richmond Gear extends the following limited warranty .This limited warranty extends only to the original purchaser.

Richmond Gear warrants this product and its parts for ONE YEAR from the original ship date. Warranty is limited to material and / or workmanship defect at the time of shipment from the factory, and in no event shall seller have any liability for consequential damages of any kind resulting from a breach of this warranty. This warranty will be void on all products that show evidence of misapplication, improper installation, abuse , lack of proper maintenance, negligence, or alteration from original design. This warranty is in lieu of any other warranties , either expressed or implied, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTIBILTY OR FITNESS FOR ANY PARTICULAR PURPOSE.

Procedures for obtaining warranty service

Should you have any problems with your Richmond Gear transmission during the warranty period, please call the Richmond Gear Tech Line at 864-843-9275 or email Richmond Gear at techsupport@richmondgear.com. Please have a copy of your original purchase receipt available, with distributor name, date of purchase, and invoice number when calling or emailing for technical help. Most often, installation, or break in procedural issues (See break in procedure information) can be handled quickly by speaking with one of our technical representatives.

If it is determined that repairs are required to your Richmond Gear transmission, you MUST acquire an RGA number from our technical support team. RGA’s and repair services are ONLY rendered by Richmond Gear. Any shipping costs incurred after 30 days (starting from the original purchase date) on any transmission returned for repair is the customer’s responsibility. ALL transmissions must be returned in the original box, with the original packaging, or a similarly well protected box. ALL transmissions must have the RGA number clearly written on the outside of the package. NO COD packages will be accepted, and no package will be accepted without an RGA number written on the outside of the box. RGA numbers are only valid for 30 days from the date of issue. Shipping information including address and method will be given to you by our technical support team.

Post Warranty Repair – After one Year Warranty

For post warranty repair, the procedure is the same as outlined above for RGA and shipping, however you are responsible for shipping charges both ways, as well as the cost of the repair, including parts and labor.